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RESPONSE TIME

Response time 'seems' to be slow, per a number of users that have called in to the help desk – how do you troubleshoot this?

(looking for: Check app servers for avg response times in DIALOG using ST03, compare to baseline stats; may also ask a user which particular transaction he is running, and then check the history of that transaction via ST03. Ask the user to enable response time checking on his SAPGUI, so that you can check his specific response time between the front-end and the application server. You will also want to ensure no one has changed logon load balancing, check ST04 for cache hit rates, and check ST06 for CPU utilization for users & system)


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SAPhelpdesk

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