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System error when you create new report bodies

Symptom

Component: Product Safety
Module: Report definition

You want to create a new report body. The generation of this report fails. The new report is set to status "System error".
The related generation job is also displayed as incorrect in the WWI monitor (transaction CG5Z). The system issues error message C$ 832 "Creating structure data has failed" in the job log for the report.

This error occurs only when you generate report bodies. You can create other reports (final reports or "Report from Template", for example) without any problems.


Reason
This error occurs because a formatted long text that contains character formats is displayed in the report.

Formatted long texts can occur for identifiers, phrases and user-defined texts. These long texts are saved in the SAPscript format (ITF) in the specification database. The long texts must be converted into the RTF format to be displayed in the report.

Options are provided to control the converter that is used for this. You can set one of these options using the program RSCPSETEDITOR. If the option "Enable Multi-CharacterFormat Support for Enabled Editor(s)" is activated, additional information is written to the RTF format, and this may prevent the creation of structure information for the report body.


Prerequisite:
SAP_BASIS as of 620
The output of formatted long texts has been activated using the EH&S environment parameter LONGTEXT_FORMAT_SUPPORT (IMG activity "Specify Environment Parameters").


Solution

The option "Enable Multi-CharacterFormat Support for Enabled Editor(s)" is not supported when EH&S reports are generated (see Note 964987 for more information about this option).
If this is activated, you cannot create any further reports in which formatted long texts are output. It must therefore be deactivated.

You can check and, if required, deactivate the setting for the multi-character format option using the program RSCPSETEDITOR. Enter the program RSCPSETEDITOR in transaction SE38 and choose "Execute (F8)".
Remove the checkmark for "Enable Multi-CharacterFormat Support for Enabled Editor(s)" if it is set and choose "Activate".

RSCPSETEDITOR can also be started using the program RSCPINST. After you start RSCPINST in transaction SE38, select "Goto" -> "Set MS Word as Editor" on the next screen.



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